Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tonya Antoine

Tonya Antoine

August 1, 2026

5  out of  5
rating by Tonya Antoine
"State Farm has been good to me and I know I can always count on them. Shawn Masons office is wonderful. I absolutely love the ladies in the office. Janice helped me get the right car and homeowners policies together. I’m so thankful for this team."
Profile photo of Zach Crowl

Zach Crowl

August 1, 2026

5  out of  5
rating by Zach Crowl
"Mr. Mason’s agency provides top notch service. Janice is AMAZING! State Farm wanted to assign us to a different agent and we chose to stay with Shawn’s office because of Janice. She has been a part of our journey for decades and we can trust what she says. She listens to the client, she is compassionate and she cares. You are so much more than just a claim to her. She’s an amazing representative for Mr. Mason and State Farm."
Profile photo of Tracey Ralston

Tracey Ralston

August 1, 2026

5  out of  5
rating by Tracey Ralston
"Shawn, Janice and team are like family! Whenever you have questions or concerns, they are always willing to review and advise on several options that would best fit you and your family. It is comforting to know this team is on your side with something as important as insuring your property and assets."
Profile photo of Judy Bramlett

Judy Bramlett

July 25, 2026

5  out of  5
rating by Judy Bramlett
"I would like to give a special thanks to Janis for helping me save so much money on 2 policies! Highly recommend Janis and everyone at State Farm. Thank you again, Janis."
We responded:
"Thanks!
Janice is great at finding the discounts people deserve. State Farm recently has had very reasonable Auto and Renters Insurance."
Profile photo of Michelle Swise

Michelle Swise

July 10, 2026

5  out of  5
rating by Michelle Swise
"Amazing customer service at the local office here. The ladies in the office are amazing at helping with any questions or concerns and they are quick at getting back with you through phone email or text message. We couldn’t ask for a better local office in the area for our insurance. Thank you guys for being there for us."
We responded:
"Michelle THANK YOU VERY MUCH for your kind review. This office does help our customers navigate the complexities of insurance;
we are kind of weird about liking those conversations. You have always been a pleasure to deal with as well. Thanks!"
Profile photo of Lindsay Peachey

Lindsay Peachey

July 9, 2026

5  out of  5
rating by Lindsay Peachey
"My husband and I with our grandchildren were trying to take a picture outside of a local restaurant near Shawns office. He came out of the office on a very warm day and offered to take our picture . He was so kind and genuine .
It was a great interaction for our grandchildren to witness.

We don’t even have an insurance policy with State Farm !"
We responded:
"Nice of you to post a public review!
My wife spotted your cute grandkids and told me to go help with the photo. As an obedient husband I obliged.
It is always helpful when you are trying to get a memorable group photo.
BTW- my late 60's brother Kirk played basketball at OLIVET with a Peachey."
Profile photo of Lloyd Calhoun

Lloyd Calhoun

July 7, 2026

5  out of  5
rating by Lloyd Calhoun
"Thank you Janice for hooking me up with insurance on my new truck it's been great working with you for all the years have a great day!"
We responded:
"Lloyd, we know that we are not the closest insurance agency to your hometown, and we appreciate your friendship and loyalty."
Profile photo of joe Eiker

joe Eiker

July 6, 2026

5  out of  5
rating by joe Eiker
"Met with us after hours to get everything covered, great communication!"
We responded:
"Thanks!
As is the case with anybody in these situations we are happy to accommodate. A special pat on the back to our team member Janice."
Profile photo of Kenzie Brown

Kenzie Brown

June 26, 2026

5  out of  5
rating by Kenzie Brown
"I honestly look forward to paying my Car Insurance every month. The representatives are very nice and it’s nice chatting with Janice:)"
We responded:
"Kenzie, Thanks for taking the time to give us a review. I appreciate the nice comments about Janice she is very popular with our clients."
Profile photo of Theresa Coe

Theresa Coe

June 18, 2026

5  out of  5
rating by Theresa Coe
"Friendly, knowledgeable, reasonable rates."
We responded:
"Thank you very much! This office and our team CAN control the friendly and knowledgeable portion of our interactions with the public. We always try to give advice and discuss needs on the 3rd part."
Profile photo of duane miller

duane miller

June 15, 2026

5  out of  5
rating by duane miller
"Always extremely helpful and friendly"
We responded:
"Thanks Duane. This is a client that is always positive and happy."
Profile photo of Jennifer Dawson

Jennifer Dawson

June 2, 2026

5  out of  5
rating by Jennifer Dawson
"Been with them for about 10 years love everyone in the office always helpful understanding and very nice"
We responded:
"Jennifer, thank you very much for taking your time to share with everyone how reasonable our rates are at this time. We do enjoy taking time to discuss needs. The insured makes the decisions."
Profile photo of Bob bobberson

Bob bobberson

June 1, 2026

5  out of  5
rating by Bob bobberson
"My family has been insured by Sawn Mason for man years. The whole staff has been friendly, funny, and considerate for decades. I pay them automatically every month, but they still recognize me after years when i do stop in. They activly try to help with the claims I've had, and they do their job well. If all that kindness is just customer service, they've fooled me. One of the best businesses in town."
We responded:
"Thanks Bob!"
Profile photo of Kavan J

Kavan J

May 29, 2026

5  out of  5
rating by Kavan J
"Very friendly and easy to work with!"
We responded:
"We can easily say the same compliment to you. You give your generation a Good name!
Thank you for your business
"
Profile photo of Tim Beetler

Tim Beetler

May 19, 2026

5  out of  5
rating by Tim Beetler
"Shawn and his team are great to work with. I like that I can call his office with questions or concerns. They are always happy to help!"
We responded:
"Its the "Timmy" Beetler our family remembers from youth swimming longtime ago. The great thing is building relationships.
Thanks for taking the time to write a review.
I know State Farm appreciates your kind words as well.
"
Profile photo of Jessica Ericson

Jessica Ericson

May 19, 2026

5  out of  5
rating by Jessica Ericson
"Shawn and his staff are amazing! They have helped me navigate everything from hitting deer with my car to having a neighbor’s tree fall through my roof. They take away so much of the stress with their guidance and reassurance. Highly recommend to anyone searching for a new agent!"
We responded:
"Jessica,
Thank you for your appreciation it is of course deeply appreciated, but of course you deserve satisfactory service for your money. Janice in my office has been with State Farm for 34 yrs, and myself 20 yrs as an agent and my father was a SF agent in Peoria from 1960 to 1997.
Thanks
"
Profile photo of Chad Goff

Chad Goff

May 19, 2026

5  out of  5
rating by Chad Goff
"I’ve had State Farm for most of my life. Shawn, Janice and company always go above and beyond for me and my family’s insurance needs. When the unexpected claim happens, State Farm has always been great to work with without the horror stories I hear from other companies."
We responded:
"Chad, we REALLY appreciate you. We invest in relationships in this office as well as giving a high level of explanation and understanding to our insureds that BLESS us with their hard-earned trust."
Profile photo of Clyde Charles jr

Clyde Charles jr

May 4, 2026

5  out of  5
rating by Clyde Charles jr
"Very polite & Professional. Wish I had started off here."
We responded:
"Very nice of you for your kind comments and business."
Profile photo of Jamie Petrie

Jamie Petrie

April 13, 2026

5  out of  5
rating by Jamie Petrie
"Thank you Shawn and Janice so much I have been a customer of State Farm for 30 years and have always had good service and quick answers to questions."
We responded:
"Jamie I am thrilled with the trust you put in my team and the relationship they have built with you over many years. Call or stop by anytime."
Profile photo of Scott Sunderland

Scott Sunderland

April 13, 2026

5  out of  5
rating by Scott Sunderland
"Shawn, Janice and everyone else in the office have been great to work with. We first got to know Shawn and his family with our children in school together. These are the highest quality of people. Shawn recently assisted my wife Michele's mother with her insurance coverage and gave some great counsel when my father had a complicated claim occur. Above and beyond the call of duty!"
We responded:
"Scott, thank you so much for taking the time to give us a heartfelt review.
We are always happy to help in any way we can."
Profile photo of Tonya Allen

Tonya Allen

April 7, 2026

5  out of  5
rating by Tonya Allen
"The staff at Shawn’s office has always been helpful and we have always had superb service if we have had any claims that needed placed - we have been using this office for almost 30 years the tree is like family ❤️"
We responded:
"Tonya, very nice of you to give us a 5 star review along with taking the time to share your thoughts in this forum."
Profile photo of Justin Haynes

Justin Haynes

March 27, 2026

5  out of  5
rating by Justin Haynes
"The staff is always willing to go the extra mile to meet the needs of the customer. Everyone is friendly and the prices are fair. They care about you on a personal level which is rare in the business world."
We responded:
"Justin- Thank you so much for taking the time and I think you described our team perfectly!"
Profile photo of Nicholas Lobas

Nicholas Lobas

March 24, 2026

5  out of  5
rating by Nicholas Lobas
"I don’t want to think about end of life things, but at 40 if not now then when. Right. Shawn made this daunting process an understandable one. He made my wife and I feel like we are doing the right thing."
We responded:
"Nick and his wife where a riot to work with! They made the relationship selling of a needed product a blast."
Profile photo of Leslie Lobas

Leslie Lobas

March 24, 2026

5  out of  5
rating by Leslie Lobas
"We’ve been at Shawn Mason, State Farm agent for over 20 years. The staff has stayed the same with their attitude, personality and perseverance knowing that, really makes you feel an at home feeling that you can only get with genuine people who care what they are doing."
We responded:
"It is easy to deal with a customer that see the need for affordable insurance products we offer to spread out the cost of protecting your family. "
Profile photo of Julia Ekstrom

Julia Ekstrom

March 9, 2026

5  out of  5
rating by Julia Ekstrom
"I have known Shawn & his family for most of my life. Even though his agency is 50 miles from my home, he has been an amazing agent who answers my calls and (mostly out of the blue) questions with massive amounts of heart and help. Shawn's service is exceptional! If you are looking for an agent who puts you first, look no further than Shawn Mason."
We responded:
"Julia! Thanks so much for your genuine review. All customers no matter the length of a relationship or the distance from the office deserve exceptional, personal service."