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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Danny Robertson

September 17, 2026

5  out of  5
rating by Danny Robertson
"I have had Shawn Mason and State Farm for my insurance needs for several years now. He and his staff are always great with helping get claims done from a broken window to full on damage from a deer or hit and run and just answering questions. Auto, home, and personal. I wouldn't have anybody else do my insurance! Thank you Shawn for a job and service well done!"
We responded:
"Thank you for the kind review. We invite relationships with our insureds in whatever way they find convenient for their needs and schedules.
Thanks for your business.
Shawn"
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Yvette Burns

September 10, 2026

5  out of  5
rating by Yvette Burns
"Great Team"
We responded:
"Thank you very much. We all really enjoyed helping you save money!"
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Toronto

September 3, 2026

5  out of  5
rating by Toronto
"Quick and Easy! Everything was self explanatory. Highly recommend.Outstanding front office hard workers. Love to see it!"
We responded:
"Toronto, Thank you very much! A pleasure getting to know you!"
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Chrissy Jacobson

September 2, 2026

5  out of  5
rating by Chrissy Jacobson
"Is very easy to work with and dedicated to making sure you have the proper coverage."
We responded:
"Thanks. It is common that people don't know what insurance coverages they specifically have. I'm always very proud of the job Michelle does with our insureds.
No matter it is Renters, homeowners, auto or life this office wants to get a specific custom package correct for you."
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Jason Johnson

September 1, 2026

5  out of  5
rating by Jason Johnson
"Janice here is the best."
We responded:
"YEP!
Blessed.
Best in Western Illinois."
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Doug Horton

August 26, 2026

5  out of  5
rating by Doug Horton
"I couldn’t be happier with my experience with Shawn Mason and his State Farm office. Shawn has taken care of all of my insurance needs, including my homeowners insurance and coverage for my Dodge Charger, Jeep, F-150, Harley-Davidson, and Nissan Altima.
Shawn is a great guy—friendly, knowledgeable, easy to work with, and someone who genuinely makes you feel like you’re being taken care of rather than just being another customer.
I also want to give a special shout-out to Michelle and Janice. They did an outstanding job getting everything organized and making all the pieces come together. With that many vehicles and policies, there was a lot to coordinate, and they made the entire process smooth and easy.
I really appreciate Shawn, Michelle, Janice, and the whole team. Great people, great service, and an office I feel confident trusting with my home and vehicles. Definitely five stars and highly recommended!"
We responded:
"Doug-
Thank you very much for your review. We appreciate the feedback!"
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Theresa Coe

August 12, 2026

5  out of  5
rating by Theresa Coe
"Friendly, knowledgeable, reasonable rates.highly recommend for great prices great coverage."
We responded:
"Thank you very much! This office and our team CAN control the friendly and knowledgeable portion of our interactions with the public. We always try to give advice and discuss needs on the 3rd part."
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Tonya Antoine

August 1, 2026

5  out of  5
rating by Tonya Antoine
"State Farm has been good to me and I know I can always count on them. Shawn Masons office is wonderful. I absolutely love the ladies in the office. Janice helped me get the right car and homeowners policies together. I’m so thankful for this team."
We responded:
"Tonya-
Thank you very much for your kind comments as we try to have a value to all of our Auto, Life and Fire clients. "
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Zach Crowl

August 1, 2026

5  out of  5
rating by Zach Crowl
"Mr. Mason’s agency provides top notch service. Janice is AMAZING! State Farm wanted to assign us to a different agent and we chose to stay with Shawn’s office because of Janice. She has been a part of our journey for decades and we can trust what she says. She listens to the client, she is compassionate and she cares. You are so much more than just a claim to her. She’s an amazing representative for Mr. Mason and State Farm."
We responded:
"Well said Zach!
Thank you for taking your time."
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Tracey Ralston

August 1, 2026

5  out of  5
rating by Tracey Ralston
"Shawn, Janice and team are like family! Whenever you have questions or concerns, they are always willing to review and advise on several options that would best fit you and your family. It is comforting to know this team is on your side with something as important as insuring your property and assets."
We responded:
"Thank you, Tracey, we know that often the client is thinking of just price and budget and we appreciate that you consider service, relationship and coverages.
Thanks"
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Judy Bramlett

July 25, 2026

5  out of  5
rating by Judy Bramlett
"I would like to give a special thanks to Janis for helping me save so much money on 2 policies! Highly recommend Janis and everyone at State Farm. Thank you again, Janis."
We responded:
"Thanks!
Janice is great at finding the discounts people deserve. State Farm recently has had very reasonable Auto and Renters Insurance."
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Michelle Swise

July 10, 2026

5  out of  5
rating by Michelle Swise
"Amazing customer service at the local office here. The ladies in the office are amazing at helping with any questions or concerns and they are quick at getting back with you through phone email or text message. We couldn’t ask for a better local office in the area for our insurance. Thank you guys for being there for us."
We responded:
"Michelle THANK YOU VERY MUCH for your kind review. This office does help our customers navigate the complexities of insurance;
we are kind of weird about liking those conversations. You have always been a pleasure to deal with as well. Thanks!"
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Lindsay Peachey

July 9, 2026

5  out of  5
rating by Lindsay Peachey
"My husband and I with our grandchildren were trying to take a picture outside of a local restaurant near Shawns office. He came out of the office on a very warm day and offered to take our picture . He was so kind and genuine .
It was a great interaction for our grandchildren to witness.

We don’t even have an insurance policy with State Farm !"
We responded:
"Nice of you to post a public review!
My wife spotted your cute grandkids and told me to go help with the photo. As an obedient husband I obliged.
It is always helpful when you are trying to get a memorable group photo.
BTW- my late 60's brother Kirk played basketball at OLIVET with a Peachey."
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Lloyd Calhoun

July 7, 2026

5  out of  5
rating by Lloyd Calhoun
"Thank you Janice for hooking me up with insurance on my new truck it's been great working with you for all the years have a great day!"
We responded:
"Lloyd, we know that we are not the closest insurance agency to your hometown, and we appreciate your friendship and loyalty."
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joe Eiker

July 6, 2026

5  out of  5
rating by joe Eiker
"Met with us after hours to get everything covered, great communication!"
We responded:
"Thanks!
As is the case with anybody in these situations we are happy to accommodate. A special pat on the back to our team member Janice."
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Kenzie Brown

June 26, 2026

5  out of  5
rating by Kenzie Brown
"I honestly look forward to paying my Car Insurance every month. The representatives are very nice and it’s nice chatting with Janice:)"
We responded:
"Kenzie, Thanks for taking the time to give us a review. I appreciate the nice comments about Janice she is very popular with our clients."
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duane miller

June 15, 2026

5  out of  5
rating by duane miller
"Always extremely helpful and friendly"
We responded:
"Thanks Duane. This is a client that is always positive and happy."
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Jennifer Dawson

June 2, 2026

5  out of  5
rating by Jennifer Dawson
"Been with them for about 10 years love everyone in the office always helpful understanding and very nice"
We responded:
"Jennifer, thank you very much for taking your time to share with everyone how reasonable our rates are at this time. We do enjoy taking time to discuss needs. The insured makes the decisions."
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Bob bobberson

June 1, 2026

5  out of  5
rating by Bob bobberson
"My family has been insured by Sawn Mason for man years. The whole staff has been friendly, funny, and considerate for decades. I pay them automatically every month, but they still recognize me after years when i do stop in. They activly try to help with the claims I've had, and they do their job well. If all that kindness is just customer service, they've fooled me. One of the best businesses in town."
We responded:
"Thanks Bob!"
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Kavan J

May 29, 2026

5  out of  5
rating by Kavan J
"Very friendly and easy to work with!"
We responded:
"We can easily say the same compliment to you. You give your generation a Good name!
Thank you for your business
"
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Tim Beetler

May 19, 2026

5  out of  5
rating by Tim Beetler
"Shawn and his team are great to work with. I like that I can call his office with questions or concerns. They are always happy to help!"
We responded:
"Its the "Timmy" Beetler our family remembers from youth swimming longtime ago. The great thing is building relationships.
Thanks for taking the time to write a review.
I know State Farm appreciates your kind words as well.
"
Profile photo of Jessica Ericson

Jessica Ericson

May 19, 2026

5  out of  5
rating by Jessica Ericson
"Shawn and his staff are amazing! They have helped me navigate everything from hitting deer with my car to having a neighbor’s tree fall through my roof. They take away so much of the stress with their guidance and reassurance. Highly recommend to anyone searching for a new agent!"
We responded:
"Jessica,
Thank you for your appreciation it is of course deeply appreciated, but of course you deserve satisfactory service for your money. Janice in my office has been with State Farm for 34 yrs, and myself 20 yrs as an agent and my father was a SF agent in Peoria from 1960 to 1997.
Thanks
"
Profile photo of Chad Goff

Chad Goff

May 19, 2026

5  out of  5
rating by Chad Goff
"I’ve had State Farm for most of my life. Shawn, Janice and company always go above and beyond for me and my family’s insurance needs. When the unexpected claim happens, State Farm has always been great to work with without the horror stories I hear from other companies."
We responded:
"Chad, we REALLY appreciate you. We invest in relationships in this office as well as giving a high level of explanation and understanding to our insureds that BLESS us with their hard-earned trust."
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Clyde Charles jr

May 4, 2026

5  out of  5
rating by Clyde Charles jr
"Very polite & Professional. Wish I had started off here."
We responded:
"Very nice of you for your kind comments and business."
Profile photo of Jamie Petrie

Jamie Petrie

April 13, 2026

5  out of  5
rating by Jamie Petrie
"Thank you Shawn and Janice so much I have been a customer of State Farm for 30 years and have always had good service and quick answers to questions."
We responded:
"Jamie I am thrilled with the trust you put in my team and the relationship they have built with you over many years. Call or stop by anytime."