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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nate Stroud

Nate Stroud

September 30, 2024

5  out of  5
rating by Nate Stroud
"Met Shawn out and about while working and had some great conversations, very informative and gave me some great ideas in regards to a few classic cars along with some business info! Really a great guy!"
Profile photo of Liz Taylor

Liz Taylor

September 24, 2024

5  out of  5
rating by Liz Taylor
"I've been with Shawn Mason for 23 yrs when I bought my house and highly recommend him and his staff. They have always been so helpful no matter i go in there for and has even come to my house when I had a question and he said I'll just stop by and look at it. I tell people I totally trust him and recommend !!So yesterday I took car in that had been side swiped with very minimal damage and he referred me to a guy he uses and the gentleman buffed my car for me and didn't charge me anything. Which saved me a ton of money so I didn't have to file claim. Thanks again Shawn, you and your staff rock.."
We responded:
""Thank you, Liz! We’re so grateful for your loyalty over the past 23 years. The Shawn Mason State Farm Agent team strives to go above and beyond for our customers, and we’re thrilled to hear we’ve made such a positive impact. It's fantastic that you could get your car taken care of quickly and without any extra cost. Your recommendation means the world to us, and we're here to help whenever you need! Shawn "
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Larry Watson

September 17, 2024

5  out of  5
rating by Larry Watson
"We would highly recommend Shawn Mason‘s State Farm agency for your insurance needs. When we were looking for an agent, it was important to us to find a friendly knowledgeable agency that focuses on customer service and satisfaction. Our meetings with Shawn and Janice, make us feel like we are their most important customers. We feel extremely happy we have a team to meet our insurance needs. Larry and Linda Watson"
We responded:
"Larry and Linda- Thanks so much for taking the time to write such a nice review. We are thankful that you chose us in Knox County to be your Auto and Home insurer. Shawn "
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Kim Treadway

September 10, 2024

5  out of  5
rating by Kim Treadway
"Shawn Mason has been my husband and I’s insurance agent for 18+ years. We have had car insurance, renters insurance and recently my scooter. Him and his staff are top tier people! Always friendly, helpful and genuinely interested in our life and our situations. Just a couple weeks ago I was in their office enquiring about insurance on a car. We got to talking about life and I started explaining that I was trying to get some paperwork of my husbands (who is working/living in a foreign country) that we need for the adoption of our son. Shawn said he could help, made a phone call and explained our situation. That phone made it possible for me to get the paperwork I needed!!!! As an insurance agent he didn’t need to do that but he did! That’s the kind of person he is! We can’t Thank Shawn and his staff enough for all their help through the years but especially for helping us get those documents! That phone call made all the difference!! Seriously give them a chance to meet your insurance needs!!"
We responded:
"Kim, thanks for the kind comments. It is all just part of being a "Good Neighbor" and helping out. You and Ted give, give and give to make our world a better place by serving in one of the toughest places on earth. I know that your jewels await you in Heaven, but it doesn't hurt if other humans like me and my friend in government can help something go easier in your day while in the U.S. Praying for your safety and resolution of other needs."
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Angela Roberts

September 5, 2024

5  out of  5
rating by Angela Roberts
"Shawn and Janice have been wonderful to work with. Both are extremely knowledgeable and helped make the switch to State Farm a breeze. Great communication too. I highly recommend!"
We responded:
"Thanks Angela! We try to build and conserve the relationships we have here at the office!"
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Mary Simkins

September 4, 2024

5  out of  5
rating by Mary Simkins
"I have had Star Farm insurance for over 50 years. Everyone asks why I stay. Well the team at Shawn Mason's office are second to none. All I have to do is call and someone will take care of my needs. Years back I had an accident and was stressed about car repairs and claims. Janice took care of everything. She helped me set up appointment with the auto body shop. She kept in touch on how repairs were going. Got me a rental car. It took the burden off my shoulder and onto State Farm. If you need any type of insurance please go talk to Shawn and his team they will not steer you wrong. I have two vehicles and my homeowners insurance with Shawn. When they say like a good neighbor state farm is there they mean it!"
We responded:
"Well! Now Janice wants another raise!! :) My biggest fear is that other insurance agency's in Knox County will realize the secret to my agency is my team, their caring, passion, and knowledge. When we have clients that seem overcome, we try to give them a bump to keep moving them along in the process. I really don't think people get their money back in service from phone-based insurance companies and we are always glad to help. Thank you for your kind comments!"
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Paul Newhall

July 31, 2024

5  out of  5
rating by Paul Newhall
"Always very helpful"
We responded:
"Thank you very much!"
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Lynne Friestad

July 31, 2024

5  out of  5
rating by Lynne Friestad
"When I called Shawn's office, I received a prompt response from Shawn himself. He solved the problem for us. Thanks, Shawn!"
We responded:
"Thanks Mrs. Friestad! I appreciate you taking your time to do a review for my office. Call anytime!"
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Leanne Dunn

July 23, 2024

5  out of  5
rating by Leanne Dunn
"Amazing experience with Shawn as my Agent. I’ve been able to call at anytime and get quotes, go over coverages that should be adjusted, and complete follow up and steps from top to bottom after a basement flood and auto accident. I highly recommend Shawn!"
We responded:
"Leanne-Thank you so much for your communication and confidence in my office! We want to always make ANY process easy for our insureds."
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Joseph Pettit

April 1, 2024

5  out of  5
rating by Joseph Pettit
"State Farm Shawn Masons office always goes above and beyond when it comes to customer service. Thank you especially Janice for all you do for so many."
We responded:
"Thanks for the special shoutout to Janice!"
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Chelsea Johnston

March 26, 2024

5  out of  5
rating by Chelsea Johnston
"Shawn and Janice are so easy to work with! We have enjoyed our experiences with them!"
We responded:
"We all enjoy our side of the relationship as well!"
Profile photo of Brenda Rupert

Brenda Rupert

March 25, 2024

5  out of  5
rating by Brenda Rupert
"I would like to say "Thank you" to Shawn Mason and his team for helping my parents with their homeowners claim recently. Shawn personally stopped over to their house to evaluate the damage and reassure them that everything would be taken care of. Then again last week he stopped over to check in on the progress. I can honestly say this is the first time I have ever had an agent care enough to make a house call to his/her clients. Thanks again!"
We responded:
"Brenda, claims are a traumatic event in anyone's lives and bring about much uncertainty, we are happy to help our insureds thru that time to make it as stress free as possible. They pay a premium and State Farm gives service, I think that's the deal anyone signs up for."
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Debi Oakman

March 21, 2024

5  out of  5
rating by Debi Oakman
"I recently had a RV awning get tore off by strong winds and State Farm promptly looked over my estimate and wrote check for repairs. Thank You so much.,"
We responded:
"Debi- Thank you very much for the kind words, it is appreciated. I hope the rest of this process at the repair shop you have chosen goes smoothly so you don't miss the first day of camping."
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Robert Nutzhorn

March 12, 2024

5  out of  5
rating by Robert Nutzhorn
"Shawn and Janice are the absolute best in the business! I have been with this office since I moved here, and they are the best to work with. They also work in the community to make a difference with book donations and auction items for our annual auction at our school. Thanks Shawn and Janice!"
We responded:
"Principal Nutzhorn- Thank you for your kind words and the POSITIVE IMPACT all of you have on our world at Galesburg Christian School ! "
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Sarah Peterson

February 8, 2024

5  out of  5
rating by Sarah Peterson
"Very easy process to switch insurance providers! Lower prices and kind people. Can't beat that! Nice to be able to talk to someone and have the policies explained so I know we are in good hands if we need something down the road."
We responded:
"This new customer of our agency was brought about from my wife finding her as a great source for baked goods! Sarah's sweets: Cakes and Treats on Facebook More great Bakers in my life are not the most important addition I need. Maybe a Fitness Coach. :)"
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Meg Carl

February 6, 2024

5  out of  5
rating by Meg Carl
"Shawn- Thank you so much for your wagon donation for our recent Gold Out game. It was a very popular item! Our event was a success and a great show of support from our community. Thanks for your generosity! Give Back, Galesburg"
We responded:
"Meg- Giving an item of value is the easy part for me. The time donated by you and other members of your organization really gives back to the community and we all thank you for that!"
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Heather Smith

December 5, 2023

5  out of  5
rating by Heather Smith
"Shawn and Janice are very helpful and knowledgeable. We appreciate your time to figure everything out Thanks again!"
We responded:
"Thank you, Heather, and have a Merry Christmas!"
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Jeff Y

October 28, 2023

5  out of  5
rating by Jeff Y
""Shawn and Janice from this insurance company are absolute lifesavers! Their exceptional dedication and support went above and beyond in helping us navigate a difficult time after our vehicle was totaled. Their professionalism and prompt assistance in handling our claims were outstanding. We couldn't be more grateful for their guidance and support during this stressful period. They truly exemplify what top-tier customer service should be. Thank you, Shawn and Janice, for your outstanding help and making a challenging situation much more manageable!""
We responded:
"Jeff- It was very nice of you to take the time to write such a thoughtful review. We are always happy to help. Shawn Mason, agt"
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M

September 12, 2023

5  out of  5
rating by M
"These guys are great. Had an issue with the website and Nancy wasted no time in working out a solution for my problem. The team here is friendly and always available to help. Thank you!"
We responded:
"As always we are happy to get involved and "earn our keep" as the local hometown agent. This customer gave us the chance to make a difference in their concerns and we are thankful we could. Thanks for that Mike! Agt. Shawn :)"
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Courtney Wallace

September 4, 2023

5  out of  5
rating by Courtney Wallace
"Shawn has always been my agent since I was a teen. The service has always been A1 and personable. Wouldn't have it any other way."
We responded:
"Thanks Courtney! We always enjoy serving you and your family!"
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Steven M

September 2, 2023

5  out of  5
rating by Steven M
"Excellent service always!"
We responded:
"Thanks!"
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Mark Wilson

September 2, 2023

5  out of  5
rating by Mark Wilson
"We had a problem with a SF claim recently. After talking with several online CSRs with zero results, we raised the issue to Shawn. In short order, he went right up the chain and fixed it for us. Shawn and Janice go above and beyond for customer service. Highly recommended."
We responded:
"Actually we had a GREAT member of our corporate claims team who LOOKED for a rule within the homeowners policy to assist. I never would have known, actually your great communication with our office about your concerns and the luck of the dial from our office to claims gets the credit for the successful outcome. We love it when our clients communicate directly with our office!"
Profile photo of Terri Wilson

Terri Wilson

August 18, 2023

5  out of  5
rating by Terri Wilson
"We very much appreciate the care and effort that Janice and Shawn put into helping us with a recent claim. We have been with this agency for many years and it is comforting to know that you will be dealing with people you know if the need arises to contact them. Thank you both so much!"
We responded:
"Terri- Thanks for the feedback and kind words. You guys did the right thing by communicating with our office which gave Shawn and Janice the chance to discuss your concerns with involved parties to rectify them."
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Jessa Dahl

July 10, 2023

5  out of  5
rating by Jessa Dahl
"I was a first-time homebuyer buying a home sight-unseen from outside of Galesburg, and I am very glad I went with Shawn's office for setting up home insurance. In addition to a competitive rate, Shawn made sure to explain all parts of the process, was very accessible throughout, and he and Janice got all the paperwork taken care of well before closing. He also offered useful advice about Galesburg and treated me like a person, rather than just a potential sale. Shawn went out of his way to make the insurance buying process easier for me, and I'm very happy to be working with his office in the future."
We responded:
"Jessa- It has been a pleasure getting to know you and WE are the lucky ones that you chose this office! Shawn"
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Mary Russell

June 21, 2023

5  out of  5
rating by Mary Russell
"Shawn and Janice are always there for you. They really do care and do their best to serve in the best possible way."
We responded:
"Mary is a great client and WE are lucky to have her!"